Terms & conditions

Buds N Roses will deliver all orders with the maximum possible care to make sure that the order not only leaves our shop in good condition but reaches the recipient in same condition as well.

At Buds N Roses we will try and deliver the order right into the hands of the recipient but in cases where our delivery man can not reach the recipient due to some constraint like in offices, hospitals and some public areas, the flowers will be handed over to the person as advised by the recipient.

In case of the delivery is at residence address and the recipient is not at home or the premises are locked we will deliver the flowers to the neighbors only if they are ready to accept on their behalf.

We do not take orders for delivery at Airports and Railway Stations.

We will not call the recipient at their phone number before the delivery to maintain the element of surprise. But in cases where we are unable to locate the address or some other problem where contacting the recipient is must, we will have to call the recipient and take the directions.

You must provide us with the all correct information required in the order form and any extra information that you feel will help us reaching the right place. In case of incorrect information, we will not be responsible for the wrong delivery.

If certain products are out of stock we will replace with similar products of the same or greater value. Availability of flowers is subject to seasonal changes. If the photographed flowers are not available we will substitute with something similar.

If the colors of the flower selected online are not available on the delivery date, another flower of equal or greater value will be substituted.

If the arrangement base shown online is not available, a similar base will be used.

Same day orders placed till 4PM IST (GMT+5.30) hrs will be executed same day. Same day orders placed later than 4PM IST would be attempted to be delivered same day to the best of our abilities however delivery can not be guaranteed. If not possible the same day, delivery would be done next day.

We believe in providing our customer the best quality. To maintain the freshness, flowers, cakes and other perishable products are sourced locally at the delivery location and are always hand delivered. We understand your emotions and will try to deliver your order with the utmost care to make sure that your presence is felt there in the flowers.

Request for a Particular Time of Delivery:

Due to the logistics involved in the delivery, we can not take guarantee of a specific time for delivery. But if you would like to request a particular time of day, please mention it in the "Special Instructions" and we will do our best to honor it.

In the normal weekday the deliveries are done in the normal business hours (9 AM to 7 PM), until and unless specified otherwise or if there is some problem at the time of delivery.

Giving incomplete or incorrect address or phone numbers may delay delivery further so please make sure that information provided is accurate.

For the orders of cakes, delivery will not be possible in the early morning since cakes have to be procured fresh from the bakery the same day to maintain quality. We do not buy cakes the previous day for delivery on next day, that way the cake gets stale and is not edible by the time it reaches the recipient.

During the peak trading days such as Valentine's Day and Mother's Day, almost all the florists operate extended hours and delivery times may be extended due to heavy load of deliveries.

All complaints related to your order has to be raised within 24 hrs of the delivery. No complaints shall be entertained after that. Also the original items will have to be returned for a replacement or refund.

Kindly get in touch with us at our customer care for any queries.